Returns & Refunds Policy – Embassy 4, LLC

At Embassy 4, LLC, we take pride in the quality of our embroidered products and strive to ensure every order is crafted to perfection. Due to the customized nature of embroidery, we have the following returns and refunds policy in place:

Custom Embroidered Items

Because custom embroidered items are made to order and personalized, all sales are final. We do not accept returns or offer refunds on custom items unless:

• The item is defective, damaged, or
• The item received is significantly different from the approved proof or description.

If you believe your order falls under one of these exceptions, please contact us within 7 days of receipt of the product along with your order number, a detailed description, and clear photos of the product.

Non-Custom Items

Non-customized items (blank garments or accessories) may be returned for a refund or exchange within 14 days upon receipt, provided they are:

• Unworn
• Unwashed
• In original packaging with tags intact

Customers are responsible for any costs, including shipping, incurred to return items, unless the item is incorrect or defective.

Order Cancellations

Orders for custom embroidery must be canceled within 24 hours of placement. After this time, work may have already begun, and the order cannot be canceled.

Return Process

To request a return or report an issue, please email office@embassygear.com and include the following:

• Your name, order number, and date order was placed
• A brief, detailed, explanation of the issue
• Photos (for defective or incorrect items)

We will review your request and respond within 2 business days.